Account, Website and Technicals

Yes. A customer account is required to place an order. It allows you to manage orders, addresses, invoices and precious metal storage services.

The shop system makes a difference between upper and lower cases in the account email address. Should you have registered with a mix of upper and lower cases, then this will explain the issue.

If you can't remember the exact wording, please contact us, we can help of course.

This is not needed, simply enter your new password and please choose a safe password. Search the internet about safe passwords should you need more info. 

The login email address can only be changed by our support team, and the old email address will continue to work for login.

Please contact us to update your email address, as the password reset function would otherwise be sent to the existing (old) email address.

We continuously update the webshop and should you experience any strangeness please delete browser cache and cookies. The site needs JAVA, so be sure java is activated.

If you operate in a very old browser, for example Internet Explorer, the site will not respond as expected. Please choose current browsers and be sure cookies and cache are cleaned.

Very rarely there are network connectivity issues, which are outside of our control or monitoring. Please try at a later stage.