• Insured Global Shipments
  • +75,000 Orders
  • 1-Min Price Update
  • 100+ Crypto Tokens accepted

Frequently Asked Questions

Gold & Silver Products

Answer

Understanding the mechanics of the physical bullion industry is the key for successful precious metal investing. The green CelticGold live price ticker tracks the movement of gold and silver 24/7. There you find the gold and silver spot price in Euros, US-Dollars and Pounds.

The buying price for gold and silver is higher than the spot price. This is linked to manufacturing costs, packing, shipping, insuring and the bullion company's margin. As the premium on the product is the only way for the physical bullion industry to adjust to supply and demand premiums fluctuate.

We display the premium in each product. Simply click on any picture or product title to access the product description page. At CelticGold we aim to sell always at lowest possible premiums.

The Buy and Sell Spread

The Buy and Sell Spread brings the answer to the question: "How much do I get back if I were to sell right away after I bought gold and silver?

As the physical bullion industry involves a real effort to refine, produce, ship, insure and handle the gold and silver products from the mined raw material the buying price includes the above described premium.

When selling the gold and silver product the bullion industry can't buy back including the premium as the handling and screening need to be factored in again.

Very good bullion companies buy-back from customers at spot price, meaning the pay 100% of the spot price. For example most "Cash for Gold" shops pay 75% of the spot price.

The average buy and sell spread with the most common gold products ranges between 1% and 5% and naturally silver production and handling is more expensive and the buy and sell spread is higher ranging between 11% and 20%.  

Answer

You will be pleased to hear that gold coins and gold bullion are vat free. Silver is sold through Estonia Vat-free as well.

Answer

All offered products on our website are 'investment gold/silver' and produced in high numbers and meant for circulation. Even a fresh minted Maple Leaf or Krugerrand for example shows slightest marks. This usually happens when the coin falls into a collection box during the minting process.

Due to the manufacturing process it may happen that there are one or two tiny marks on the coin
as well but this will never cause any negative effect on the value of the coin. It's simply part of the production process.

If you wish to have a spotless coin you need to buy a "Proof" coin.

In terms of output, a proof is the absolute highest quality coin a mint can produce. It’s important to realize that proof coins are not meant for general use or public circulation. They’re meant for coin collectors or numismatists. Because they’re uncirculated and designed that way, these coins by their very nature shouldn’t show signs of wear.

Answer

Investment gold generally is not sold with certificates. The investor knows about the purity and the dealer tests the purity before selling to the customer.

There are three exceptions: The Perth Mint bars, the Heraeus gold bars and thr 100 Euro German gold coins are sold with certificates.

Please keep in mind that a certificate is a piece of paper - what really counts is the quality of the physical metal you buy.

Answer

We don't run physical shops as we are operating on a lowest price policy. It is possible to pick-up your order from the vault. Please indicate so when ordering goods online and we will have your package ready for pick up.

Gold will be ready for pick up in Germany and

Silver will be ready for pick up in Estonia.

Answer

We offer in general lowest prices but in addition we offer even lower prices for investors that wish to purchase in higher quantities.

The shop displays the lowest possible price for the highest quantity. If you wish to see the tier-pricing on all quantities then go to the product page of each product.

Answer

CelticGold operates the gold business on tiny margins as we like to open the possibility for everyone to buy gold coins and gold bullion at lowest prices. In addition we sell a lot and have best buying prices in the precious metal market.

Shipping

Answer

Shipping for Gold orders within the EU (excl. United Kingdom, Malta, Cyprus and Croatia):

23 Euros for orders up to 1,000 Euro

27 Euros for orders from 1,001 up to 5,000 Euro

33 Euros for orders from 5,001 Euros

Orders will be shipped with UPS Standard. Shipments to Croatia will cost 22.00 to 29.00 Euro. Malta and Cyprus will be shipped with Express Service as Standard is not available. The costs to shipments to Malta and Cyprus are shown in the checkout and start with Express service from as low as 65 Euros. Each order is fully insured by CelticGold's valuable insurance with Mannheimer.

BREXIT: Gold shipments need to be declared with customs, it adds 1-3 working days before shipments will ship.

International shipping:

Is available and includes customs clearance. The costs vary depending on country of destination and value. The exact shipping costs will be shown in the checkout.

Shipping for Silver Orders:

CelticGold offers to sell silver VAT free in Estonia. We do not ship or provide a contact for a suitable shipping company. EU shipments containing silver qualifies for zero Taxes if the owner of the Silver products instructs an own courier service.

Please do your own internet search to find a specialized company.

Answer

We ship Gold internationally in over 90 countries. We do not ship silver. You may search for a suitable shipping company for EU silver shipping. All ship-to countries are in the country list when checking out. These are the countries to where are able to ship to:

Albania
Andorra
Argentina
Aruba
Australia
Austria
Bahamas
Barbados
Belgium
Bermuda
British Virgin Islands
Brunei
Bulgaria
Canada
Cayman Islands
Chile
China
Cook Iislands
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
Egypt
Estonia
Finland
France
French Guiana
French Polynesia
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Guam
Hong Kong
Hungary
India
Ireland
Isle of Man
Israel
Italy
Japan
Jordan
Kuwait
Latvia
Lebanon
Liberia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Malaysia
Maldives
Malta
Mauritius
Mexico
Moldova
Monaco
Montenegro
Morocco
Netherlands
Netherlands Antilles
New Zealand
Norway
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Saudi Arabia
Seychelles
Singapore
Slovakia
Slovenia
South Korea
Spain
Sri Lanka
Suriname
Sweden
Switzerland
Thailand
Trinidad and Tobago
Ukraine
United Arab Emirates
United Kingdom
United States
Vietnam

Answer

You will receive an online order confirmation and we ask you to pay within 48 hours to secure your price. After we have received your payment we will send a payment confirmation and then ship out your package insured and confirm the shipment with your tracking code via email.

Answer

Celticgold ships your package within 1 to 2 business days after your payment has arrived. Please note bank transfers can take up 3 to 5 days. All packages are sent out from secure vaults in Germany.

Packages arrive usually within 1-5 working days in Europe and 2-10 working days worldwide.

Answer

You can of course instruct another person to take your delivery. However your package is insured from us upon signature at arrival. Once the package has been signed for the liability is yours and CelticGold therefore will not be liable for any loss or damage.

Answer

After we have received your payment your goods leave the vault within 1-3 business days and can take up to 1-5 business days to arrive within Europe. 

In times with a large volume of orders the delivery may delay, because the goods are imported from overseas. At all delays in delivery the same price applies as confirmed with your order. Keep in mind you need to make payment within 2 days to secure your price.

Answer

Your package is insured by celticgold upon signature at arrival. Celticgold ships only through secure companies such as UPS and Prosegur.

You need to sign upon delivery. If the courier is not able to deliver the package you may arrange delivery by calling them with the contact details provided with the message the courier left in the first place.

Answer

As you need to sign your package we can’t ship to a PO Box.

Answer

Yes, a pick-up is generally possible. Please let us know when you will pick-up your order and bring a valid ID. Celticgold operates through two different vaults in Germany. With payment confirmation we will let you know which place you can pick-up your goods.

Answer

Goods are being shipped with UPS cannot be guaranteed to arrive at a specific time. We will provide the tracking code and you can check tracking to estimate the delivery time frame. There will be three delivery attempts but UPS will leave a note for you to arrange for a specific day.

Answer

Yes, you can. In this case please call us or send us an email your ship-to address will be changed manually. Note: An address change for international orders is not possible as the package goes through a customs clearance process. Once this process is started it cannot be changed.

Secure Storage

Answer

CelticGold offers to store precious metals at Prosegur‘s Frankfurt vault which is a former German Central Bank building.

Overview of benefits:

- Allocated and segregated storage, no counterparty risk

- fully insured

- no minimum duration

- no cancelation period

- Corporate and high net-worth clients fees start from 0.3% per year plus VAT

- Day accurate storage period invoicing

- No minimum annual storage fee

- Daily audited, External audits once per quarter

- Storage invoice at the end of each quarter

- My Vault offers online accessability of all stored seal bags

- Higher Buy back rates

- Fast and same day payments of sold products

Answer

Investors seek a safe and secure storage option performed to the highest standard to store their gold and silver. With total peace of mind the metals are stored and the investor monitors the value of the goods in the celticgold.eu customer account in My Vault. My Vault is accessable from any device with internet connection.

Physical Gold and Silver is the highest form of investment ownership and allocated or segregated storage is the highest form of storing precious metals.

Answer

Segregated means that your goods are physically separate from any other inventory. The value of the goods in storage is not in any financial account of the vaulting company and/or CelticGold.

Allocated means that your goods are stored under your name and that the products you have ordered are sealed in a seal bag.

Answer

The seal bag is a high durable plastic bag with a unique number. My Vault tracks the inventory of your sealbags. 

In My Vault you will also see a photo of for each of your stored seal bags.

Seal Bag (Example)

Answer

CelticGold has no legal rights to access the stored products. Our terms and conditions state that CelticGold acts as a bailee for the customer. The definition of a bailment is when a person gives a personal property into the possession (not ownership) of another person into custody.

The legal title to the property remains with the person (bailor) and the person who holds the property is the bailee. The held property of the bailor(you) will be returned from the bailee (CelticGold) according to your instructions.

Answer

There are other ways of owning and storing precious metals such as safety deposit boxes, ETF‘s, Certificates, Pools, etc. CelticGold specializes in the trading of only the highest quality investment gold and silver products in physical form. Which means the product you buy and store does not carry any counterparty risk from a third party.

Certificates, Pools and ETF‘s are all IOU‘s. You own a share and that share is a claim cheque on the inventory of this particular product you have chosen.

A safety deposit box is preferred compared to home storage. But only the segregated and allocated storage is fully serviced and most convenient for the storage of physical gold and silver products

Only the direct physical ownership of coins and bars offers protection against stately capital controls and systemic instability. Allocated and segregated storage offers maximum protection from the counterparty risk from a third party.

It‘s vital to understand these little differences when engaging into physical gold and silver storage.

Answer

Location: Prosegur, Frankfurt, Germany: 0.84% per year including 19% VAT.
High net worth individuals and institutional investors fees start from 0.3% per annum plus VAT.

Location: Tallinn, Estonia: CelticGold does not offer permanent storage in Estonia. All orders qualify for 3 Months free storage and will be charged an annual fee of 2% including 20% VAT. We highly recommend to empty stored products every three months or move them continously to Prosegur for long-term storage. 

With small storage accounts, please transfer 60 Euros with your first storage invoice, we will deduct all future storage invoice from the credit. Should you sell or pick up all stored sealbags we will refund the remaining credit. 

The goods in storage are invoiced after the free period, starting at the end of the following quarter. Should you pick up or instruct shipment of all goods held in storage then a storage invoice will be raised at the time you clear your inventory.

The storage fee will be calculated on the current replacement value, not the metal value. The replacement values get updated every year according to the average premium for gold and silver. You can see both values in each seal bag in my Vault. 

Answer

The storage fees include the storage facility, insurance, daily and quarterly audits and monitoring function in My Vault. 

Additional fees are:

  • The minimum storage fee of 60 Euro per year and storage location, including VAT
  • Pick Up fee of 10 Euros per Pick up.
  • Inspection and re-seal fee of 20 Euros per inspection.

 

Answer

The value of all stored sealbags in My Vault are updated every day at 12.00PM.

Answer

The value of all stored sealbags in My Vault are updated every day at 12.00PM.

Answer

My Vault updates the value once per day according the gold and silver spot price. The price difference is explained in price fluctuations (you bought your bullion at a higher or lower price) and also the premium.

The premium is the difference between spot price and the buying price. The premium includes production, shipping, insurance and the bullion companies margin.

When tracking the current value in My Vault the gold and silver spot price is recorded once per day without any premiums.

Answer

Yes, you can. Please arrange the pick up b

Answer

Yes, each pick up will be charged with 10 Euros.

Answer

There are three different aspects of security we would like to explain:

1) Digital Security & Encryption

    CelticGold operates the website on military encryption standard and the webservers undergo a daily external security scan by McAfee to make sure there is no malicious or phishing software on our servers. You will see this McAfee trust logo in the top middle of every page.

    2) Multi-Level Authentication

    Attached to each storage order we will send you a document with additional needed data that we ask you to return to us via regular mail when you store for the first time. This additional multi-level authentication will be checked before any storage shipment and/or payment from a sale back to us will be executed.

    This additional data will not be shared with anyone outside of CelticGold and held in security. 

    3) Insured Secure Vaults

      The vaults are secured by leading global secure partners: G4S and Prosegur. Only ultra-high security vault locations were chosen within the EU as we believe it may become very vital to be able to travel there within a short period of time.

      Each vault is located no longer than 20 minutes from an international Airport where it is easy to fly in and out from.

      Answer

      We will send you a storage period invoice at the end of each quarter. All sealbags that have passed the free storage period will be invoiced for storage according to the fees we have stated above.

      We will only invoice the actual value of each product over the quarter. 

      Example:

      You store from 1st January to 30th June two orders each containing 10 gold coins with an exemplary value of 1,000 Euro for each coin. So you have a total of 20 coins with a value of 20,000 Euros stored in your vault.

      You will not receive a storage invoice for the first quarter from 1st of January to 31st of March as this is the free storage period CelticGold offers to all customers.

      In the second quarter from April 1st to 30th June you decide on May1st to instruct delivery of the second order containing 10 coins with a value of 10,000 Euros.

      The next invoice dated 30th June will reflect the first order stored from April 1st to 30th June with a value of 10,000 Euros. The second order that contained 10 coins with a value of 10,000 Euros will be invoiced for storage from 1st April to May 1st.

      Answer

      Should you clear your entire inventory within a quarter then we will send you a storage invoice dated with the day you instructed the shipment or collected.

      It is important to pay the shipping/pick up costs and the storage invoice immediately so the goods can be released. As always we accept PayPal and Bank Transfer for all payments.

      Answer

      Sometimes things go wrong and you won‘t be able to pay for goods in storage. This is not a problem. We will send you a payment reminder and your account balance via email and you then have 30 days to pay the invoice. Should you be 30 days past due with the payment then according to our Terms & Conditions we will sell the fraction of products needed to cover the storage invoice and send you the remaining balance to your bank account.

      We will then re-seal the goods and log this activity in your sealbag history.

      Answer

      The sealbag history is a log of all activities regarding the content of the sealbag. You find the history from each sealbag in the My Vault seal bag view.

      In addition we will also send you the history after each quarter with the storage invoice.

      Answer

      Yes, you can. The Prosegur storage fee applies. Please note CelticGold offers silver coins at Europe‘s guaranteed lowest price for you to buy in Estonia. You may ship your silver to Prosegur in Frankfurt.

      In this case we suggest you use the 3 months free storage period with G4S in Estonia and then combine several orders together and ship them to Frankfurt. This way you will ship more kilos which cost less than to ship each order separate.

      Answer

      Yes, you can. Please keep in mind that you need to pay the shipping from Estonia to Prosegur in Germany. If you wish to move your goods from Estonia to Germany then simply click „Storage move to Prosegur“ in the Storage Shipment Checkout.

      All else will be taken care of and your seal bag number and history will display updated when the move is completed. (Allow 5 working days for the insured UPS shipment.)

      Answer

      You pay the costs for handling, packing, shipping and insurance. CelticGold does not make an extra or hidden profit. The shipping prices for gold orders are lower as insurance is part of the product margin.

      If someone decides to ship later we charge the full costs that need to be paid but in return offer 3 months free storage. So we cross finance the free storage (because we pay it to the vault operator) with our product margin instead of insurance.

      CelticGold does not an extra or hidden profit on shipping. Our model and process is designed to offer customers the highest level of service and convenience at the lowest cost.

      Selling Gold and Silver

      Answer

      CelticGold will buy back bullion and coins regardless of whether you purchased from us or not. Basically all products we show on our website are the products we will buy back.

      Please contact us (here) if you wish to sell a product that is not listed in our shop.

      If you wish to sell gold and silver products to us then please follow these three steps:

      1. Fill out and send to us the signed PDF Buy-Back accompanying letter (Pls email, Link broken)
      2. Deliver the products to our screening facility in Germany (insured pick up possible within EU)
      3. We test the gold and silver products within 72 hours and bank transfer the agreed price same day after product screening. You may also receive the agreed price in any major Crypto Currency.

      Answer

      We buy investment gold bars and coins in mint-state condition at spot and take no margin. Smaller fractional coins will be bought back at a higher premium than the gold spot price. CelticGold is one of very few bullion companies in the world that pays 100% (or more) of the spot price. Buy back (means we buy back from you) prices can be found in the Quick Buy list views.

      Products with damage will be bought back too, please indicate this with detailed pictures, so our screening team may assess the damage and provide an individual buy back price for scrap or b-quality graded products.

      Direct Link to:

      Answer

      We buy back investment silver coins at 4% above the silver spot price. If you sell to us from storage than we are happy to offer 6% above spot.

      Semi-Numismatics trade at higher premiums, please contact us for an individual quotation.

      Direct Link to:

      Answer

      If you do not want to ship the gold and silver products at your own risk we offer an insured pick up for all European Union member states. If you wish to instruct an insured pick up then please indicate so in the PDF Buy-Back accompanying letter. The pick up costs will be deducted from the credit note. CelticGold will not invoice shipping costs upfront or separately.

      Answer

      The shipping cost examples show different insurance values for different countries with different weights.

      Example 1: You sell 5 gold coins of each 1 oz with an exemplary value of 1,000 Euros each to us, then your package will weigh 1 kilo with 5,000 Euros total insured value.

      Example 2: You sell one box of 500 silver coins back to us. Then your package will weigh 17 kilos total with an insured value of 9,000 Euros.

      Country

      Weight

      UPS Standard Cost

      Insured Value

      Insurance Cost

      Total Cost

      Ireland

      1 kg

      21,00 €

      1000,00 €

      6,00 €

      27,00 €

      Ireland

      1 kg

      21,00 €

      5000,00 €

      30,00 €

      51,00 €

      Ireland

      17 kg

      37,00 €

      9000,00 €

      54,00 €

      91,00 €

      Germany

      1 kg

      11,00 €

      1000,00 €

      6,00 €

      17,00 €

      Germany

      1 kg

      11,00 €

      5000,00 €

      30,00 €

      41,00 €

      Germany

      17 kg

      15,00 €

      9000,00 €

      54,00 €

      69,00 €


      Answer

      We ask you to take proper care when packing gold and silver coins into the package. Gold coins should be packed in the original container or single wrapped, so they cannot be damaged during transport. Silver coins for example should only be transported in the original tube. In addition the tube should be taped around the lid so the lid can’t fall off during the transport and the coins get damaged. 

      We have outlined detailed packing instructions in the PDF Buy-Back accompanying letter.

      Answer

      You will receive a confirmation from UPS and our vault after the products have been received. Our precious metal testing team will then test and screen the gold and silver products and inform you about the result.

      Answer

      CelticGold tests -nondestructive- each single gold and silver product that will be bought back with different methods. We test with different mechanical and electronically methods such as Ultrasound, Magnetic Scale and Conductivity to ensure a 100% correct screening result. Please allow a maximum of 72 hours for the screening and testing process to be finalized.

      Answer

      We also buy back damaged investment gold and silver products. The buy back price in this case will be melting price which varies from 5% to 11% below spot price for 24k to 22k gold products.

      Answer

      After the testing and screening process CelticGold will email you the credit note with the price confirmation. The bank transfer will be sent to your bank account which you have provided in the PDF Buy-Back accompanying letter same day.

      Answer

      If you instructed a CelticGold insured pick up then the insurance will cover the value of the agreed buy-back goods. A payment will be made within 4 weeks to your bank account. Please note that there are specific instructions that need to be followed through in order to have coverage on the parcel.

      Answer

      We have developed a three step process to buy back rare and numismatic coins which will result in the highest possible buy-back price for our customers. 

      1st Step - First Preview - FREE of charge.

      1) Customer sends pictures to CelticGold of front and back side for first preview

      2) We give a very rough indication which leads to a decision for yes or no to move the product for deep screening.

      2nd Step - Deep Screen & Move of Product - Fees apply

      3) Customer says yes -> We will move the products to our secure facility in Germany

      4) CelticGold will perform deep screen, containing:

      4a) Lawful documentation of weight, measures, metal properties and ultra-high-res pictures

      4b) we provide this info back to the customer 

      (this way we eliminate the risk of an exchanged returned product)

      4c) We provide third party analysis (not legally binding) from a numismatic expert

      This will result in a +- 90% certainty about the value of the examined product

      4d) Customer may wants to have the product back -> CelticGold will ship back to vault

      3rd Step - Auction or Buy Back

      5) Decision: Buy back

      5a) We will buy back at an agreed price and pay out

      6) Decision Auction incl. legal binding certification (additional charges may apply)

      6a) The value of the examined product is very high compared to metal value so the product may move to a specialized auctioneer in Germany who will also provide a legal binding certification.

      Cost: 225 Euro plus 19% VAT plus insurance for shipment. 3.00 Euro per 1,000 Euro value.

      Answer

      You sell the product to us and after receipt and screening of the product we will confirm to you with the exchange rate of your preferred crypto coin. After your okay we will send the amount of crypto coins to your address that you provided in the buy back letter. A 2.49% handling charge will be applied.

      Order Changes or Cancellations

      Answer

      No, because the delivery address is saved and the commodity is usually paid by bank transfer.

      Answer

      No. A withdrawal does not apply, referring to the Distance Selling Regulation 2000 and German Civil Code § 312d clause 4 No. 6. The reason is that we are trading goods with price fluctuations that we can't influence and therefore the order and price are binding.

      Answer

      No. There must be created a new order that will be handled separately.

      Payment

      Answer

      No, due to money laundering rules and regulations Celticgold can't handle cash transactions.

      Answer

      Payments are accepted by Bank Transfer and over 50 major Crypto Coins. We accept Paypal for service related charges such as storage invoices, separate shipments and screening.

      Answer

      We will email you the CelticGold bank account details after you have placed an order in the order confirmation. We bank with Sparkasse in Germany and the bank account data is no secret; however we do not want customers to transfer money into our account before having a confirmed order.

      This is the reason why we don't provide the details in the first place.

      Answer

      We only accept Euros as we mainly trade in the Eurozone. However customers that order with us from outside the Euro payment area are advised to use one of the many online currency conversion and transfer services or alternatively Credit Card and/or Paypal.

      For example:

      www.worldfirst.com
      www.transferwise.com

      www.currencyfair.com

      Answer

      No. CelticGold operates to the highest possible security standard in the industry and CelticGold will never see or have access to your credit card details.Therefore we won't take your card details over the phone.

      Answer

      Below are the steps to pay in Crypto Coins:
      • Confirm the Order in the checkout by choosing the crypto coin you would like to settle. We accept 20 major Crypto Coins
      • We will send you a Payment Address after the Order Confirmation
      • You send the amount total to our CelticGold Crypto Address. The total amount includes 2.49% transaction fee (non-refundable) and 5% Deposit to cover fluctuations (fully-refundable)
      • The deposit will be refunded immediately after the exchange into Euro. You may receive back a little bit more or less than the 5% Deposit, we will confirm the exact exchange rate back to you in an additional payment form.

      Answer

      We will exchange crypto coins into Euros and then confirm the payment in the exchanged Euro amount.

      Crypto payments - depending on volume and coin - are fast but not instant. We can only confirm payments
      as soon as the coins are received and the exchange was done. The exchange usually takes a few seconds
      but the receiving of the coins takes anything from a few minutes to several hours. A 2.49% handling charge will be applied.
      Digital Currencies are volatile. Should the price rise dramatically from order confirmation to exchange, then we will refund the difference with the deposit. For example:
      The Order total is 1,000 Euro and the Bitcoin Rate is 4,000 EUR/XBT. The order total in Bitcoin would be 0.25 XBT.
      By the time the Bitcoin will be received in our end, the Bitcoin rate is 5,000 EUR/XBT. We will then exchange 1,000 Euro at 5,000 EUR/XBT = 0.20 XBT and refund you 0.05 XBT.

      Answer

      If you have a digital currency that is not listed than we advise that you may exchange the token into one of the listed currencies first. Once you have the funds available, you may confirm your order in one of the offered currencies here. 

      Answer

      You sell the product to us and after receipt and screening of the product we will confirm to you with the exchange rate of your preferred crypto coin. After your okay we will send the amount of crypto coins to your address that you provided in the buy back letter. A 2.49% handling charge will be applied.

      Insurance

      Answer

      The dispatch is insured by CelticGold against loss, damage and theft. Please note the insurance is valid upon signature at arrival.

      Answer

      CelticGold guaranties the delivery. Should the parcel go lost during transportation we then activate a research with the shipper. The shipper's research can take up to four weeks. Usually the parcel is found and will be then delivered.

      Should the research turn out negative we will ship the ordered goods at no extra charge to you - as long as it takes to successfully deliver the goods.

      Answer

      The insurance coverage is valid upon signature at arrival. As soon as the package is signed off from the delivery company the liability is yours.

      CelticGold will send a detailed description on how to take delivery. As this is a valuable parcel you are asked to exercise due care in accepting deliveries.

      Answer

      Yes, in both high security warehouses your goods are fully insured against theft and damage.

      Answer

      The CelticGold AG is fully insured with "Mannheimer Versicherungs AG".